Refund policy
At AZ Food Artisans, your satisfaction means everything to us. We take great care in sourcing and delivering high-quality produce and artisanal products. If something isn’t right, we’re here to help.
Returns
Due to the nature of fresh and perishable goods, we do not accept returns on produce or any food items once delivered or picked up.
If there is an issue with the quality of your order, please contact us within 24 hours of delivery or pickup. We’ll gladly offer a replacement or store credit where appropriate.
Returns are accepted on unopened, unused non-perishable items (seasonings, dried goods, etc.) in the same condition that you received it, unworn or unused, with tags, and in its original packaging within 7 days of purchase. You’ll also need the receipt or proof of purchase.
Customers are responsible for return shipping unless the product was defective or sent in error.
To start a return, please contact us at sales@azfoodartisans.com with your order number and reason for return.
To start a return, you can contact us at sales@az-artisans.com with your order number and reason for return. Please note that returns will need to be sent to the following address: 2381 W Garden Drive, Tempe, AZ, 85282
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@az-artisans.com.
Damages and issues
Please inspect your order upon reception and contact us within 24 hours with a photo and description of the issue. if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Cancellations
We understand that plans can change, and we strive to accommodate our customers whenever possible. However, due to the nature of our business and the effort involved in sourcing, preparing, and packaging fresh produce, the following cancellation policy applies:
Cancellation Deadline: Orders must be canceled no later than 24 hours after the order was placed to qualify for a refund.
Refund Amount: If a cancellation is made within this timeframe, you will receive a 75% refund of the order total. The remaining 25% will be retained as a restocking fee to cover preparation and administrative costs.
Please note: Cancellations made after the 24-hour cutoff period are non-refundable, as your order will have already entered the final preparation and sourcing stage. Refunds are processed within 5–7 business days after the cancellation is confirmed.
Additionally, by placing an order, you acknowledge that all items are subject to seasonal availability. We reserve the right to substitute items of equal or greater value if certain products are unavailable at the time of fulfillment.
We cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@az-artisans.com.
Questions?
We’re happy to help. Contact us at sales@azfoodartisans.com or (866) 296-6117.
